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FREQUENTLY ASKED QUESTIONS
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WHERE CAN I SEE EXAMPLES OF YOUR WORK AND SEE REVIEWS?All of my work is posted on my instagram and my reviews can be found on Google.
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WHAT NOTICE DO YOU NEED FOR CUSTOM COOKIE ORDERS?I am generally booked for custom orders 6-8 weeks in advance. I may be able to accommodate orders with shorter notice though so do reach out! Please note, a "Cookie Crunch fee" will apply for orders with less than 10 days notice, subject to availability. I respond to every inquiry I receive!
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WHAT IS YOUR PRICING?All of my starting price points are listed on my website. Please click below to see pricing. Hand Piped Cookies Edible Printed Cookies Cookie Cakes Presale
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I’M CURIOUS ABOUT YOUR PROCESS. HOW LONG DO COOKIES TAKE TO MAKE?In general, two dozen cookies takes 10 hours minimum. Extra detailing like adding metallics, florals, or watercolor can add anywhere from 45 minutes to 3 hours per dozen! I love sharing the decorating process on Instagram so if you're curious, join us on the Simply Sweet Caroline's page!
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I NEED THE COOKIES INDIVIDUALLY PACKAGED. CAN YOU DO THAT?Yes! All custom sugar cookies will be individually packaged in a heat sealed cellophane bag. Want some extra flair? Sweet Finish: Ribbons, bows, or tags provided by the client can be added to each treat for $1.00 each. Cookie Couture: Ribbons, bows, or tags sourced by Simply Sweet Caroline's and added to each treat for $1.75+ each.
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I LIVE OUTSIDE OF THE CHICAGOLAND AREA. DO YOU SHIP?Unfortunately I cannot ship cookies.
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DO YOU DELIVER?While most customers choose to pick up their order, we do offer a limited number of deliveries per week. When you place your order, please include your address, preferred date of delivery, and an hour window so we can check availability and provide a delivery quote.
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HOW LONG DO THE COOKIES STAY FRESH?All cookies are heat sealed individually. They will stay fresh in their heat sealed bag at room temperature for 2 weeks. Please do not place in the refrigerator. They can also be frozen for several months. Cookie cakes stay fresh at room temperature for 3 days. Please do not place in the refrigerator. Cookie cakes can be frozen for 3 months.
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DO YOU PROVIDE BULK DISCOUNTS?I am a part time baker and am only one person making each individual cookie so I do not offer bulk discounts. Each cookie takes as long as the next one, even in bulk.
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CAN YOU MAKE COOKIES TO LOOK LIKE MY FAVORITE CHARACTER?I‘m sorry but I cannot accept character themes/designs. For example, Disney Princesses, Sesame Street, Toy Story, Cocomelon, Pokémon, Paw Patrol, Fortnite, etc.
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